Support and warranty

29.1 Support channels

Whenever you need guidance or assistance, talk to us. We are here to help.

29.2 Warranty

Aquarino guarantees that the Aquarino Controller product has undergone rigorous quality testing and carries a 1-year warranty from the date of purchase, covering manufacturing defects and technical problems that compromise its proper operation.

Conditions

1. The warranty follows the product: if you sell it before the period ends, the new owner is entitled to the same conditions.
2. The product must be used according to the instructions in this manual and for its intended purposes.
3. The warranty does not cover damage from misuse, drops, accidents, improper installation, unauthorised modifications, use of non-recommended parts or accessories, nor problems arising from inadequate electrical supply or voltage fluctuations.
4. To claim the warranty, present the purchase invoice and describe the problem found.
5. The period for repair or replacement is up to 30 days, counted from delivery of the product to the authorised service centre.
6. If the product is under warranty and cannot be repaired, Aquarino reserves the right to replace it with a new product.

How to claim the warranty

Get in touch through any of the channels above, with the invoice at hand and a description of the problem. Our team will guide you through the next steps.

Thank you for choosing the Aquarino Controller. Happy reefing!