Support and warranty

29.1 How to reach us

Whenever you need guidance or assistance, talk to us. We are here to help.

29.2 Warranty

Aquarino warrants that the Aquarino KH has passed rigorous quality testing and carries a 1-year warranty from the date of purchase, covering manufacturing defects and technical problems that compromise its proper operation.

Conditions

1. The warranty follows the product: if you sell it before the term ends, the new owner has the same rights.
2. The product must be used according to this manual and for its intended purpose.
3. The warranty does not cover damage from misuse, drops, accidents, improper installation, unauthorised modification, use of parts or accessories that are not recommended, or problems arising from inadequate power supply or voltage variation.
4. To claim the warranty, present the purchase invoice and describe the problem found.
5. Repair or replacement takes up to 30 days from delivery of the product to the authorised service centre.
6. If the product is under warranty and cannot be repaired, Aquarino reserves the right to replace it with a new one.

How to claim

Get in touch through any of the channels above, with your invoice at hand and a description of the problem. Our team will guide you through the next steps.

Thank you for choosing the Aquarino KH. Enjoy the hobby!