Frequently asked questions

Is the app free?

Yes — the app, the account and cloud access come with Aquarino equipment at no cost.

Can I have more than one piece of equipment on the same account?

Yes, as many as you like — the list gathers them all, yours and the ones shared with you. And the filters help when the list grows.

Can I access the same account on two phones?

Yes. Sign in with the same e-mail and password; notification preferences apply per account, and each device asks for its own push and biometrics permissions.

What can the guest of a share do?

See and operate the equipment through the normal screens. What they can not do: share with third parties, revoke access or remove ownership — that belongs to the owner alone.

Does it work without internet?

On the same network as the equipment, yes — the app talks to it directly. Away from home, internet is required (the cloud is what bridges the gap).

I sold a piece of equipment. Now what?

Remove it from your list (Chapter 8): it is left without an owner and the buyer adds it to their account with the wizard. The equipment's internal settings remain — a factory reset before handing it over is worthwhile, if you prefer.

Where does my data live?

Equipment readings and events are synced with the Aquarino cloud for remote access, graphs and notifications. The full policies are at cloud.aquarino.com.br, on the Terms of Use and Privacy Policy pages.

How do I delete my account?

Through the site: cloud.aquarino.com.br/auth/request-remove, with confirmation by e-mail PIN (Chapter 5).